FAQ

Shipping

Once your order has been fulfilled, you will receive an email with your tracking information.

All items will dispatch from Amortals warehouse in US.

Your order will ship out on the same day if the order is placed before 7 pm PST. Processing time usually takes 1-3 business days to fulfill your order.

How do I qualify for free shipping?

Free shipping on orders over $49 for all customers across the United States.

What if my package is marked delivered, but I didn't receive it?

If your package is marked delivered and it still has not been received within 5 business days, please reach out to the Amortals Customer service team at support@amortalsus.com and we will discuss the next steps from there.

Orders

Can I cancel my order?

Sure! We understand there is sometimes a second thought. Please contact us at support@amortalsus.com within 1 hour after placing your order and we will help you cancel the order ASAP. Please note that we cannot make cancellations for shipped orders.

Can I change or modify my order?

Definitely, please contact us at support@amortalsus.com within 12 hours after placing your order and we will help you modify the order ASAP. Don't worry about the wrong shipping address, we will help you with it before and after the shipping.

Do you offer returns or exchanges?

For health and safety reasons, we do not accept returns, refunds or exchanges on any order unless there is a manufacturer defect.

I refused my delivery, where is my refund?

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please contact us when you refused the delivery and allow up to 3-7 business days for your refund to appear once we process the return.

I received incorrect items, what should I do?

Please contact us immediately with your order number and please provide multiple photos of all the products you received.

How can I check the status of my order?

After placing the order, you will receive an order confirmation email and the order status can be checked from the email.

My items received damaged, what should I do?

Please contact us at support@amortalsus.com immediately with your order number. Please provide multiple photos of the damaged products.