Order Processing
1. Order Cut-off Rule
- Daily order cutoff time: 2:00 PM
- Time zone: Pacific Standard Time (Los Angeles, GMT-08:00)
2. Handling Time
- Minimum & maximum handling days: 1 business day (fixed 1 day)
- Order fulfillment days: Monday to Friday only (weekends excluded for processing)
3. Transit Time
- Ship-out days: Monday to Sunday (packages can be dispatched every day of the week)
- Transit duration range: 3 – 7 days
4. Total Estimated Delivery Time
For all destinations, the full estimated delivery window is 4 – 8 business days (calculated handling + transit time combined).
Shipping Regions
We currently ship to the United States(the contiguous 48 states) and Canada.
Shipping Fee
Free shipping is available on orders over $39.99. Shipping fees for other orders will be calculated at checkout.
Tracking
Please allow some time for tracking information to update after the package has been shipped.
Carrier Support
Once your order has shipped, you will receive a tracking number by email. Some packages may be delivered by UniUni or USPS, depending on your shipping address and the final-mile carrier assigned to your order.
Please use your tracking number to check the latest delivery status. If your package is delayed, marked as delivered but not received, or requires delivery assistance, you may also contact the carrier directly.
UniUni
UniUni may be used for selected last-mile deliveries.
Track your package:
https://www.uniuni.com/
USPS
USPS may be used for selected domestic deliveries.
Track your package:
https://tools.usps.com/go/TrackConfirmAction_input
If your USPS package shows “Delivered” but you cannot find it, please first check your mailbox, front door, porch, parcel locker, building reception, mailroom, neighbors, or any safe delivery location. If it is still missing after one postal business day, you may submit a service request through USPS.
Please note: Carrier tracking updates may take 24-48 hours to refresh after shipment. AMORTALS （support@amortalsus.com）will also do our best to assist you, but the carrier may be able to provide the most recent delivery scan, delivery location, or redelivery options once the package is in transit.