Shipping Policy Delivery Information
Order Processing
Orders are usually processed within 1-3 business days. Processing time may be longer during holidays, promotions, or high-volume periods.
Shipping Regions
We currently ship to the United States, Canada, and selected Southeast Asia regions.
Shipping Fee
Free shipping is available on orders over $39.99. Shipping fees for other orders will be calculated at checkout.
Delivery Time
Delivery time varies by destination and shipping method. Once your order has shipped, you will receive tracking information by email.
Tracking
Please allow some time for tracking information to update after the package has been shipped.
Carrier Support
Once your order has shipped, you will receive a tracking number by email. Some packages may be delivered by UniUni or USPS, depending on your shipping address and the final-mile carrier assigned to your order.
Please use your tracking number to check the latest delivery status. If your package is delayed, marked as delivered but not received, or requires delivery assistance, you may also contact the carrier directly.
UniUni
UniUni may be used for selected last-mile deliveries.
Track your package:
https://www.uniuni.com/
UniUni Customer Support:
United States, Pacific & Mountain time zones: 1-424-284-2432
United States, Central & Eastern time zones: 1-315-533-4690
Customer Support Hours:
Monday to Saturday, 10:00 AM - 9:00 PM EST
When contacting UniUni, please prepare:
- Your UniUni tracking number
- Your delivery address and ZIP code
- Your order number
- A brief description of the issue
USPS
USPS may be used for selected domestic deliveries.
Track your package:
https://tools.usps.com/go/TrackConfirmAction_input
USPS Customer Care:
1-800-ASK-USPS / 1-800-275-8777
USPS Tracking Support:
1-800-222-1811
Customer Support Hours:
Monday to Friday, 8:00 AM - 8:30 PM ET
Saturday, 8:00 AM - 6:00 PM ET
If your USPS package shows “Delivered” but you cannot find it, please first check your mailbox, front door, porch, parcel locker, building reception, mailroom, neighbors, or any safe delivery location. If it is still missing after one postal business day, you may submit a service request through USPS.
USPS Help:
https://www.usps.com/help/contact-us.htm
USPS Missing Mail:
https://missingmail.usps.com/
When contacting USPS, please prepare:
- Your USPS tracking number
- Your shipping address
- The delivery status shown on USPS tracking
- Your order number
- Any relevant photos or delivery notes
Please note: Carrier tracking updates may take 24-48 hours to refresh after shipment. AMORTALS （
support@amortalsus.com）will also do our best to assist you, but the carrier may be able to provide the most recent delivery scan, delivery location, or redelivery options once the package is in transit.