Refund policy

 

General Basic Terms

All products in our store are selected after market research. Please carefully read product descriptions and verify sizes, specifications and functions before placing orders to fully confirm the products meet your demands. Do not complete your purchase if the item fails to meet your expectations.

For hygiene, health and operational cost reasons, all completed orders without quality defects are non-refundable, and no free returns or exchanges are supported. Requests for re-delivery, returns or exchanges will only be accepted under the following three scenarios; all other applications will be rejected outright:

·Damaged goods upon package receipt;

·Factory-originated manufacturing defects on products;

·Missing items or completely wrong items delivered for the order.

 

Scenarios excluded from after-sales support (no re-delivery, return, exchange or refund available):

·Subjective dissatisfaction with product weight, texture or size differing from expectations;

·Mere personal dislike, poor fit, or discrepancy between the received item and your imagination;

·Packages marked as delivered by logistics but lost due to delayed personal pickup.

 

Detailed Terms for Eligible After-Sales Cases

1.Delivery of Completely Wrong Items

A wrong delivery is defined only when the received goods are entirely different from the ordered products (e.g., receiving a concealer brush when ordering beauty sponges).

2.Damaged Goods on Arrival

Free re-delivery of the identical product is available if damage is found after package sign-off.

3.Missing Items / No Package Received Within 30 Days of Order Placement

（1）Free re-delivery is offered if you have not received your package 30 days after payment, and the tracking number does not show "delivered" status (excluding deliveries marked delivered by USPS, Canada Post and other local postal services). If tracking shows delivered, you must contact your local post office to investigate the shipment on your own.

（2）Orders with missing items qualify for after-sales support; you may apply for re-delivery of the missing goods.

 

Requirements for After-Sales Applications

1.Application Time Limit: All after-sales requests must be submitted within 7 days of package sign-off; late applications will not be processed.

2.Application Channel: Send an email to our customer service inbox: support@amortalsus.com

3.Mandatory Email Information: Order number, email address used for checkout, your full legal name

4.Supporting Evidence: 3 clear photos of the product taken from multiple angles. If the product has manufacturing defects, a packing slip must also be attached.

 

Shipping Cost Liability

1.All shipping fees and logistics handling charges for re-delivery, returns or exchanges caused by store liability (wrong delivery, missing items, transit damage) shall be fully covered by our store.

2.Return and exchange applications filed for personal subjective reasons are not approved; all shipping and operational costs will not be reimbursed or refunded.

 

After-Sales Review Outcome Rules

1.If all required supporting documents are submitted and your request complies with the above after-sales standards, your application will be approved and re-delivery arranged immediately. Wrongly delivered, damaged or defective products do not need to be shipped back to our store.

2.Applications lacking required photos, submitted after the 7-day window, filed solely due to personal dislike, size/texture expectation gaps, or lost packages marked delivered by logistics will be rejected, with no refunds, exchanges or re-deliveries provided.